FAQ
1. What’s the process to get started?
We begin with a free consultation to understand your needs. From there, we propose a tailored outsourcing strategy and onboarding timeline.
2. Is outsourcing complex to implement?
We follow a 5-phase transition plan that includes planning, onboarding, training, and change management to ensure a smooth and low-risk implementation.
3. How long does it take to set up a remote team?
Team setup, including sourcing and onboarding, typically takes 4-6 weeks, depending on the role and training needs.
4. Is this a month-to-month engagement?
You’ll begin with a 3-month commitment, ensuring both parties are aligned for long-term success. After this initial term, the contract moves to a rolling, auto-renewal basis.
5. What types of roles can Logiquick BPO support?
We provide dedicated professionals and teams for:
- Operations Management
- Customer Support
- Executive Assistance
- Data Management
- AP/AR Management
6. Can services be customized to our business needs?
Absolutely. We tailor each solution based on your operational goals and industry-specific requirements, ensuring a perfect fit.
7. How does Logiquick guarantee candidate quality?
We focus on long-term value and cultural fit. Candidates undergo a 6-stage interview process, technical vetting, and personality assessments to ensure they’re the best match.
8. How do you ensure cultural fit with international teams?
Through cross-cultural training, communication best practices, and alignment via regular syncs to build strong working relationships.
9. How do you manage time zone differences?
Through cross-cultural training, communication best practices, and alignment via regular syncs to build strong working relationships.
10. Where are your delivery centers located?
Our main delivery hub is in Colombo, Sri Lanka, equipped with modern infrastructure, power backups, and high-speed connectivity.
11. How do you ensure data security and compliance?
We adhere to GDPR, UK DPA, Australian Privacy Act. Your data is safe with our strict protocols.
12. Are there service guarantees or SLAs?
Yes. We provide custom SLAs with measurable KPIs for transparency and quality assurance.
13. What are the main benefits of outsourcing to Logiquick BPO?
- Save up to 60–70% in operational costs
- Access niche-skilled professionals
- Scale teams easily
- Free up your core staff for growth-focused work
14. How does your pricing compare to other providers?
We offer transparent, competitive pricing tailored to your needs. Contact us for a custom quote.
15. Why choose Sri Lanka for outsourcing?
With a 91% literacy rate, strong English skills, and high service orientation, Sri Lanka offers exceptional value at a reduced cost.
16. How is performance measured?
We track results through real-time analytics, SLA compliance, and conduct quarterly performance reviews for continuous improvement.
17. What communication tools do you use?
We stay connected via email, Microsoft Teams, and Zoom, with flexible schedules for regular updates or meetings.
